How do I submit a claim?

You must submit a claim directly on our eShipper platform, not with the carrier. We will process the claim on your behalf.
  1. Login at
  2. Click on the "Track" tab itself.
  3. Enter the transaction number or tracking number in the "Tracking #" field under "Tracking Lookup."
  4. Click "Submit."
  5. You will see your shipment details. Click "Submit a claim" on the right-hand side of the screen.
  6. Enter all necessary details including value of goods, description of the shipment, detailed claim information including costs of goods and description of shipment and if possible attach the cost invoice of your product.
  7. Click "Save Claim."

Click here to return to the main eShipper Help page.

Still need help? Contact Us Contact Us